FAQ

Do you ship internationally?: No. We currently ship only within Australia.
How long will my order take?: Orders typically arrive within 5–12 business days Australia-wide.
Can I track my order?: Yes. You'll receive a tracking number via email once your order ships. and you can use track my order page on our menu.
What is your return policy?: We accept returns within 30 days. See our Return Policy for full details.
What if I receive a damaged or incorrect item?: Contact us at contact@ozzicart.com for resolution. also you can our return policy.
Can I cancel or change my order?: If the order hasn't shipped, we may be able to cancel or update it. Contact us as soon as possible.
What payment methods do you accept?: Visa, Mastercard, American Express, PayPal, and other secure options via Shopify.
Is my payment secure?: Yes. All payments are processed through Shopify’s encrypted and secure checkout.
Are there customs or import fees?: No. Since we only ship within Australia, there are no international duties or fees.